Thank you for shopping at Econexus LLC. We are committed to providing you with high-quality sustainable products. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

To initiate a return, please follow these steps:

1. Contact our Customer Service team at support@myeconexus.com to request a return authorization.

2. Pack the item securely, including all original packaging.

3. Ship the item to the address provided by our Customer Service team.

Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

If you would like to exchange your item for a different one, please follow the return process, and then place a new order for the desired item.

If you receive a damaged or defective item, please contact our Customer Service team immediately at support@myeconexus.com. Please provide your order number. We will work with you to arrange a return, replacement, or refund.

If you have any questions about our Return & Refund Policy, please contact us at support@myeconexus.com.

By making a purchase on our website, you agree to and accept the terms of this Return & Refund Policy.

Bulk orders (value greater than USD 200) are non-returnable once delivered. However, we accept replacements for damaged during shipping or defective items. Contact us at support@myeconexus.com for prompt assistance.

If you have any questions about our Return & Refund Policy, please contact us at support@myeconexus.com. By making a purchase on our website, you agree to and accept the terms of this Return & Refund Policy.

Last updated: 02/29/2024